Shipping and delivery time
Shipping your parcel
Parcels are usually shipped within 2 working days after receipt of payment. They are sent via Colissimo with a tracking number and delivered against signature. Whatever the chosen delivery method, we send you a link to track your parcel online.
Shipping costs vary depending on the destination, the real weight or volumetric weight of the parcel. We recommend that you group all your articles in one order. We can not combine two orders placed separately and shipping charges apply to each. Your parcel is shipped at your own risk, but special attention is paid to fragile items.
The dimensions of the boxes are appropriate and your items are properly protected.
Delivery time
Delivery times of the 69 main destinations are indicative and given in working days.
A
- Algeria : 4-8 days;
- Andorra : 1-2 days;
- Argentina : 5-8 days;
- Australia : 5-8 days;
- Austria : 3-4 days;
B
- Belgium : 3-4 days;
- Brazil : 4-8 days;
- Bulgaria : 5-7 days;
C
- Cameroon : 5-10 days;
- Canada : 4-6 days;
- Chile : 6-8 days;
- China : 4-8 days;
- Croatia : 4-7 days;
- Cyprus : 5-8 days;
- Czech Republic : 4-5 days;
D
- Denmark : 4-5 days;
E
- Estonia : 6-7 days;
F
- Finland : 4-5 days;
- France : 1-2 days;
- French Polynesia : 7-10 days;
G
- Germany : 3-5 days;
- Greece : 5-7 days;
- Guadeloupe : 5-7 days;
- Guyana : 5-7 days;
H
- Hong Kong : 4-6 days;
- Hungary : 5-6 days;
I
- Iceland : 4-5 days;
- India : 4-7 days;
- Ireland : 4-5 days;
- Israel : 6-8 days;
- Italy : 3-5 days;
J
- Japan : 4-6 days;
L
- Latvia : 6-7 days;
- Lithuania : 5-6 days;
- Luxembourg : 3-4 days;
M
- Malaysia : 6-8 days;
- Malta : 4-5 days;
- Martinique : 5-7 days;
- Mayotte : 7-10 days;
- Mexico : 7-9 days;
- Monaco : 1-2 days;
- Morocco : 4-7 days;
N
- Netherlands : 3-4 days;
- New Caledonia : 7-10 days;
- New Zealand : 6-8 days;
- Norway : 6-7 days;
P
- Poland : 5-6 days;
- Portugal : 4-5 days (Continental Portugal) et 5-9 days (Azores et Madeira);
Q
-Qatar : 7-9 days;
R
- Reunion : 5-7 days;
- Romania : 4-6 days;
- Russia : 5-11 days;
S
- St. Pierre and Miquelon : 7-10 days;
- Saudi Arabia : 5-7 days;
- Singapore : 4-6 days;
- Slovakia : 4-5 days;
- Slovenia : 5-6 days;
- South Africa : 6-10 days;
- South Korea : 4-6 days;
- Spain : 3-4 days (Continental Spain) et 4-7 days (Spanish islands);
- Sweden : 4-6 days;
- Switzerland : 3-4 days;
T
- Thailand : 4-6 days;
- Tunisia : 4-7 days.
U
- United Arab Emirates : 7-9 days;
- United Kingdom : 3-5 days;
- United States : 5-8 days;
V
- Vietnam : 4-7 days;
W
- Wallis and Futuna : 7-9 days.
Processing time of a postal complaint file
In the event of a complaint concerning a parcel, a response will be provided by the carrier within a maximum of:
- 21 calendar days for domestic shipments;
- 40 calendar days for shipments to Austria, Belgium, Denmark, Finland, Germany, Great Britain, Greece, Iceland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden and Switzerland;
- 90 calendar days for other international destinations.